For players 21+ only

okzz Responsible Gaming — Your safety is our priority

Play within your limits. okzz keeps you safe with deposit limits, self-exclusion, and time-out tools.

21+

For players aged 21 and above only

What does responsible gaming mean?

Online gaming is a great source of entertainment — but it is only enjoyable when played within limits. okzz believes that every player's mental and financial wellbeing is far more important than the gaming experience itself. That is why we treat responsible gaming not just as a policy, but as the core foundation of our platform.

Responsible gaming means seeing gaming as a form of entertainment, not as a source of income or a way to solve problems. When you play within a set budget and time, every session becomes enjoyable rather than stressful.

Important: Gaming at okzz is strictly for players aged 21 and above only. Minors opening an account or playing games is strictly prohibited. If others can access your device, keep your account secure and prevent them from gaming.

okzz's Protective Tools

We put powerful controls in your hands — activate them whenever you need.

Deposit Limits

Set a maximum limit on your daily, weekly, or monthly deposits. You will not be able to deposit beyond this limit, so there is no way to go over your budget.

Session Time Limits

Set a maximum duration for each gaming session. When the time is up, you will be logged out automatically and encouraged to take a break.

Time-Out

If you need a break for a few days, use the time-out feature. Temporarily close your account for a set period and come back with a fresh mind.

Self-exclusion

If you feel gaming is getting out of control, use self-exclusion to close your account for an extended period. Send this request to [email protected].

Betting History & Reports

Review your gaming activity — how long you played and how much you deposited. Being aware of your own habits is the first step toward responsible gaming.

24/7 Support

Our support team is always by your side for any issue. Contact us via live chat or email — assistance is available in both Bengali and English.

Recognise the signs of problem gaming

When gaming turns from entertainment into a problem, certain familiar signs appear. Watch for these in yourself and those close to you:

Placing increasingly larger bets in an attempt to recover lost money
Gaming beyond your budget by borrowing money or spending savings
Hiding your gaming habits from family and friends
Feeling restless or irritable when trying to stop gaming
Playing games while neglecting work, studies, or family responsibilities
Turning to gaming to escape stress, anxiety, or loneliness
Repeatedly failing to follow through on decisions to stop gaming

If you notice one or more of these signs in yourself or someone you know, it is important to seek help quickly. Asking for help is not a weakness — it is a sign of courage.

Build healthy gaming habits

Follow these simple guidelines to enjoy a positive experience at okzz:

  • Set a budget: Decide in advance how much you will spend each session and stick strictly to that limit. Never use money set aside for household expenses for gaming.
  • Track your time: Instead of playing for long stretches without a break, take regular breaks. A break of at least 10–15 minutes every hour keeps the mind fresh.
  • Don't play on emotions: Avoid gaming when you are angry, frustrated, or under stress. Playing in the right frame of mind makes it easier to make sound decisions.
  • Accept losses as normal: Winning is not guaranteed on every bet. Avoid the urge to place bigger bets in an attempt to recover lost money.
  • Enjoy other entertainment: Spend time with family, friends, and hobbies alongside gaming. A balanced lifestyle is the key to staying happy.
  • Don't treat winnings as income: Expecting regular income from gaming is not realistic. It is a form of entertainment — keep that mindset.

Protection of minors

okzz is a platform strictly for adults. Registration and gaming by anyone under 21 is strictly prohibited. We verify age at registration and may request additional proof in suspicious cases.

If there are children or teenagers in your household, take the following steps:

  • Always keep your okzz account password private and out of reach of children.
  • Activate child protection software or parental controls on your device.
  • Always log out after using your account.
  • Have open conversations with teenagers about responsible money management.

If you suspect a minor is using your account, contact [email protected] immediately.

Reach out for help

If you have a gaming problem, don't face it alone. okzz's support team is always by your side.

24/7 Live Chat

Connect with our live chat at any time. Support is available in both Bengali and English.

Email Support

Send any request related to responsible gaming, self-exclusion, or account limits to: [email protected]

Professional Help

Gaming addiction is a treatable condition. Seek advice from a mental health professional — it is a sign of your strength.

Frequently Asked Questions

Frequently asked questions about responsible gaming

Log in to your okzz account and go to the Account Settings section. There, under the "Responsible Gaming" option, you can set daily, weekly, and monthly deposit limits separately. Lowering a limit takes effect immediately, but increasing a limit is subject to a set waiting period.

Self-exclusion is an important protection measure. Both short-term and long-term self-exclusion options are available. After a long-term self-exclusion period ends, you can apply to reactivate your account. For more details, contact [email protected].

A time-out is a temporary break — usually for a few days to a few weeks. During this period the account is inactive and reactivates automatically when the time is up. Self-exclusion is a long-term measure where the account cannot be reactivated before the set period ends. If you are struggling to control your gaming, self-exclusion is the better choice.

Yes, okzz verifies age at registration. Creating an account for anyone under 21 is strictly prohibited. In suspicious cases we may request additional proof of identity (such as a national ID card). If a false age is provided at registration, the account will be closed immediately.

Contact okzz's 24/7 live chat or email [email protected]. Our responsible gaming team is ready to assist in both Bengali and English. We also recommend consulting a professional mental health counsellor.

Reducing limits (lowering a deposit limit, activating a time-out, or activating self-exclusion) takes effect immediately. However, requests to increase or remove a limit are subject to a set waiting period — this is done for the player's protection. Contact live chat for more details.

Enjoy fun and
safe gaming at okzz

Play within your limits and enjoy the experience. Check the FAQ for more information or log in directly.